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Subscription and cancellation

Last updated: 2026-10-30

Paid plans are coming soonPro and Team can't be bought yet. Everything in the Free plan keeps working, and no payment is taken.

1. Plans

Hopzup Free is free. Hopzup Pro is an individual subscription at $2.99 per month or $26.99 per year. Hopzup Team is $4.99 per month and includes 5 people; each additional person costs $0.99 per month. No annual Team price is offered. Prices are in USD; Paddle calculates applicable taxes at checkout.

2. Automatic renewal

Paid subscriptions renew automatically at the interval shown before checkout until cancelled. The renewal price is the price of your selected plan, plus any additional Team seats you approved, before taxes. Paddle sends the receipt and any renewal notices.

3. How to cancel

Use Manage subscription in Hopzup to open the Paddle customer portal, or contact support. Cancelling stops future charges. It does not by itself refund a period already paid. Access normally remains until the end of the paid period. For Team, cancellation ends Team access when the paid period ends; members’ independently purchased Personal Pro subscriptions are unaffected.

4. Failed payments and expiry

Paddle may retry a failed payment. Access may be limited or suspended if payment remains unsuccessful after any applicable grace period. When a subscription expires, paid features stop, but Free Hopzup remains available and downloadable files stay on your device.

5. Team seat changes

Additional Team seats are purchased explicitly after a verified Paddle price preview. Reducing seats is only possible when the requested capacity is not below active members and reserved invitations. Billing proration is determined by Paddle and shown before confirmation. We do not silently increase charges.

Additional Team seats require a verified Paddle price preview and explicit confirmation. Reductions are scheduled for the end of the paid period by default; current capacity remains until then. If the requested capacity is no longer valid because people joined, the reduction fails and no member is removed automatically. Pro subscribers can change an active monthly Pro subscription in place to Team from My Team; annual Pro requires support before conversion.

6. Restore and support

Use the email sign-in link on a device to restore an account. Product help: support@hopzup.online. Billing portal and invoices: Paddle customer portal. Refund questions are explained in the Refund Policy.